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“Your opinion matters! If you have questions, comments, or concerns, please call or write us at the contact details provided below. We will definitely respond to your concerns as soon as possible. If you would like immediate information on the status of your remittance, please click on the Remittance Tracker.

We are committed to serving you better.

Complete business address Customer Care
Service Quality Division
Philippine National Bank Financial Center
Pres. Diosdado Macapagal Boulevard, Pasay City
Philippines 1300
Telephone (632) 573-8888
Facsimile (632) 573-4580
E-mail Address This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Important Advisory to all GBP Check Holders

Effective March 1, 2012, all Great Britain Pound (GBP) check transactions will be subject to a clearing charge of GBP 3.00 per check in addition to the existing service fees/charges while GBP 10.00 surcharge per check will be imposed on returned checks. Please be guided accordingly.

New Check Clearing Procedures

Checks with insufficient funds shall be dishonored and returned to the presenting bank not later than 7:30 AM of the next banking day starting January 3, 2011 pursuant to BSP Circular No. 681.