|
PNB C@shNet FAQs
What's New?
- What is "Forgot Password?"
- What is "Security Questions"?
- How do I log in to PNB C@shNet?
General Information
- What is PNB C@shNet System?
- Why should we use PNB C@shNet?
- What service offerings are available with PNB C@shNet?
- What are the fees for transactions made through PNB C@shNet?
- Does PNB provide any document as proof of transaction?
- What are the accounts that can be enrolled and accessed in PNB C@shNet?
- Can single proprietorship and partnership accounts be enrolled in PNB C@shNet?
- Can the access of a user be cancelled in case he leaves the company or changes positions?
How to Access PNB C@shnet
- What are the minimum system requirements to access PNB C@shNet?
- Whom can we get in touch with if we already want to enroll in PNB C@shNet?
- What is the application procedure?
- How long will the enrollment process take before we can use PNB C@shNet?
- What is the maximum number of users for PNB C@shNet?
- Can we still transact using PNB C@shNet after banking hours or even at night?
- Can all users have access to the enrolled accounts of the company in PNB C@shNet?
- Can we access PNB C@shNet even from outside the Philippines?
Account Inquiries
- How far back can we inquire on the company’s past transactions?
- Can we print statement of accounts directly from our computer via PNB C@shNet?
Transfer of Funds
- Can we transfer funds to any other PNB account?
- Is there a limit to the amount of funds transfer?
- Can we transfer funds from our peso account to a dollar account and vice-versa?
- Can I transfer funds to accounts maintained at other banks?
Other Services Offered
- Can payroll files be uploaded through PNB C@shNet?
- What is account sweeping?
- Can account sweeping be made between accounts of different currencies?
- How long are we going to receive the checkbook/s we ordered thru PNB C@shNet?
Problems Encountered and Actions to be Taken
- What should we do if a user gets his UserID locked?
- Who shall we contact if we have other concerns or we encounter problems using PNB C@shNet?
About Security
- How secure is PNB C@shNet?
What's New?
- What is "Forgot Password?"
"Forgot Password?" is a feature in PNB C@shnet which will make it convenient for you to reset your password online anytime. No need to call the bank for password reset. Just click the “Forgot Password?" link and you will be prompted to follow a very simple guide to reset your password.
Your password will now be sent through your registered email address. No need to wait for printed pin mailers to be delivered to your business address.
- What is "Security Questions?"
"Security Questions" is another security layer in PNB C@shNet where you are required to define three (3) Challenge Questions and Answers (one time only). These will be the only means to authenticate your identity whenever you use the "Forgot Password?" feature.
- How do I log in to PNB C@shNet?
- For New Users
Go to the PNB website at http://www.pnb.com.ph and click on the “Corporate Account" button. The PNB C@shNet login page will be displayed where you will be prompted to enter your Group ID, User ID and Password. You will then be prompted to change your initial password and define three (3) Challenge Questions and provide answers.
- For Existing Users
When you login to PNB C@shNet at http://www.pnb.com.ph, a set of security questions will be displayed where you will define three (3) Challenge Questions and Answers. You will be prompted to login again to PNB C@shNet to begin your session. It is very important to remember the answers to the questions since these will be asked randomly whenever you use the “Forgot Password?" feature. This will be the only means of authentication used by the system to identify you as the authorized user.
Back to Top
General Information
- What is PNB C@shNet System?
PNB offers powerful and efficient cash management solutions that let you maximize control over your business finances to keep you a step ahead in today’s fast-paced business environment. Enjoy round-the-clock access to your company’s finances, view balances of your accounts, monitor and analyze historical transactions. You can also distribute and/or concentrate funds between PNB accounts and transfer funds from PNB account to your account with other banks. Through PNB C@shNet, you can automate your payments and manage collection activities with ease and efficiency.
- Why should we use PNB C@shNet?
PNB C@shNet offers you the following benefits:
- Convenience
Manage your day-to-day banking transactions using REAL-TIME information and access your company’s financial position anytime, anywhere via the internet.
- Security
PNB C@shNet comes with a strong system security shell and a maintainable option to control the access to various operations of the system with fine granularity. Its security measure controls access to data, regulates decision-making powers, enforces accountability, ensures accuracy and reliability of data, and prevents unauthorized modification of data.
- User authorization/transactional limits
Through the administration module, various access and authorization levels can be defined and assigned to specific users and account numbers. Log-in controls prevents same user code to be used in same terminal or other terminal. In case the user has not properly logged off, system will automatically log-off the user once the user’s session expires.
- Reduce Operating Costs & Increase Efficiency
Decreases error rate by use of automated processes, thus reducing the company’s operational and administrative costs.
- Customer Administration
Customer may opt to be the Access Administrator for its company and shall designate its company administrator who shall define and manage company users and their rights and establish access authorization rules.
- What service offerings are available with PNB C@shNet?
With PNB C@shNet, you can do any of the following:
- Access your company's account information - REAL TIME.
- Request for statement of account on your preferred periods online and we will send it to your registered e-mail address.
- Reorder checkbooks online (available for corporate current accounts in Philippine Peso currency only)
- Sweep account balances from your sub-accounts to a parent account and vice-versa.
- Transfer funds to your own account or a 3rd party account between PNB accounts or from PNB to other bank’s account.
- Submit your payroll, ADA, credit or debit instruction to PNB
- Submit your payroll, ADA, credit or debit instruction to PNB through file upload.
- What are the fees for transactions made through PNB C@shNet?
Transactions are subject to the fees and charges indicated in the Memorandum of Agreement executed between PNB and the client.
- Does PNB provide any document as proof of transaction?
A Transaction Reference Number for every request shall be issued by PNB C@shNet to serve as evidence of the transaction. You may copy this number to serve as your record, print the acknowledgment page itself or opt to have an e-mail notification sent to you.
- What are the accounts that can be enrolled and accessed in PNB C@shNet?
To enroll in PNB C@shNet, you need to have any of the following:
- Savings Accounts - Regular/Passbook Savings, PNB Prime Savings, PNB Dollar, PNB Euro
- Current Accounts - PNBig Check, PNB Combo, Executive Checking, PNB Greencheck
- Investment Accounts - Regular Time Deposit, PNB Savings, Wealth Multiplier, PNB Greenmarket, Euro Time Deposit
- Loan Accounts
*** Please note that only accounts maintained in the Philippines can be enrolled in PNB C@shNet.
- Can single proprietorship and partnership accounts be enrolled in PNB C@shNet?
Yes. Sole proprietorships (with more than one signatory) and partnership accounts may also be enrolled in PNB C@shNet.
- Can the access of a user be cancelled in case he leaves the company or changes positions?
You may request amendments such as cancellation of access by submitting an accomplished PNB C@shNet Maintenance and Cancellation Form to your maintaining branch. Amendment will take effect within 24 hours upon receipt of request.
Back to Top
How to Access PNB C@shNet
- What are the minimum system requirements to access PNB C@shNet?
Personal computer (recommended minimum Pentium III)
Windows 98, 2000, NT, XP, 2003
Internet Service Provider connection
Modem (56 kbps speed)
Browser (Internet Explorer version/s 5.0, 5.5, 6.0 and 7.0)
- Whom can we get in touch with if we already want to enroll in PNB C@shNet?
You may contact your depository branch or account officer handling your account for application. You can also get assistance through our Customer Service Representative through telephone number 573-8888 or you may send an email to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
and
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- What is the application procedure?
You will have to submit to PNB a duly signed Secretary's Certificate stating that your company's Board of Directors has approved the availment of PNB's internet banking modules. A properly accomplished PNB C@shNet Enrollment Form and Terms and Condition should also be attached. Upon submission of these required documents, the account shall be enrolled by PNB.
- How long will the enrollment process take before we can use PNB C@shNet?
Enrollment will be completed within 24 hours from receipt of all required documents. PNB shall notify your authorized representatives once enrollment has been completed.
- What is the maximum number of users for PNB C@shNet?
There is no limit to the number of users a company can assign to use PNB C@shNet.
- Can we still transact using PNB C@shNet after banking hours or even at night?
Yes. PNB C@shNet is available 24 hours a day, seven days a week.
***Please note that due to the maintenance of other systems that PNB C@shNet interfaces with, off-line conditions may be realized from time to time
- Can all users have access to the enrolled accounts of the company in PNB C@shNet?
Access to the accounts will be identified upon enrollment. Once the necessary authorization has been provided to the user, he will be able to view the account.
- Can we access PNB C@shNet even from outside the Philippines?
Yes. As long as you have access to an Internet connection and a computer with the necessary system requirements, you can access PNB C@shNet from anywhere in the world.
Back to Top
Account Inquiries
- How far back can we inquire on the company’s past transactions?
PNB C@shnet allows you to view transaction history for up to twelve (12) months back and download your transaction history in various report formats.
- Can we print statement of accounts directly from our computer via PNB C@shNet?
Yes. You can view, print, and download statement of accounts in different file formats.
Back to Top
Transfer of Funds
- Can we transfer funds to any other PNB account?
You may transfer funds to the company’s enrolled account or to enrolled 3rd Party Accounts. You may transfer funds immediately or on a future date.
- Is there a limit to the amount of funds transfer?
There is no limit as to the amount of fund transfer you can make as long as your account balance is sufficient (net of uncleared funds and amount on hold). However, approval of funds transfer requests will depend on the authorizer’s transaction limit as specified in the enrollment form.
- Can we transfer funds from our peso account to a dollar account and vice-versa?
At present, we only allow fund transfer transactions between two accounts of the same currency.
- Can I transfer funds to accounts maintained at other banks?
Yes, you can even initiate funds transfer from your PNB account to a non-PNB account, which may be either your company’s own account or a third party account. We expanded this service even further as the system allows you to do cross border funds transfer (PNB account to other bank account located in selected countries around the world)
We will process your fund transfers via:
- RTGS/EPCS – Peso Domestic
- PDDTS – Dollar Domestic
- SWIFT – Cross Border
Back to Top
Other Services Offered
- Can payroll files be uploaded through PNB C@shNet?
As a better alternative to the submission of the payroll diskette file to the branch, you may submit Payroll as well as your ADA, credit or debit instruction files in PNB’s prescribed format via PNB C@shNet’s file upload facility.
- What is account sweeping?
By identifying the parent account and the satellite account among your enrolled account numbers, you can program instructions to automate the transfer of funds between your accounts. PNB C@shNet will automatically do the transfer based on your instructions.
- Can account sweeping be made between accounts of different currencies?
No. Sweeping relationships and instructions between accounts of different currencies are not accepted in PNB C@shNet. The Mother and Satellite Accounts must be of the same currency.
- How long are we going to receive the checkbook/s we ordered thru PNB C@shNet?
You may drop by and claim the checkbooks at your depository branch after two (2) to three (3) weeks from date of request. Your authorized representative should bring valid identification documents and letter of authorization to pick-up the reordered checkbooks.
Back to Top
Problems Encountered and Actions to be Taken
- What should we do if a user gets his UserID locked?
After 3 consecutive incorrect attempts, your access to the facility will be locked. To unlock your access, you can have it unlocked by your company’s designated user administrator or you can also get assistance through our Customer Service Representative through telephone number 573-8888 or you may send an email to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
and
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- Whom shall we contact if we have other concerns or encounter problems using PNB C@shNet?
You can call our Customer Service by dialing our phone banking number (632) 573-8888, select option 1 or 2 for Taglish or English, then press 4 for Internet Banking and other Electronic Banking Products Inquiry. You may also email us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
and
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Back to Top
About Security
- How secure is PNB C@shNet?
PNB ensures that all your online transactions are protected using the following security measures:
- Use of online browser security - Verisign
This gives information on the website you are visiting to verify if it is safe and secure before you provide any sensitive data in the internet.
- 128-bit Secure Socket Layer (SSL) encryption
128-bit is the most widely used security layer in the internet today. It converts data you entered into a string of unrecognizable characters when transmitted to the internet, thus keeping account information secure between the bank’s computer system and your browser.
- Firewalls
PNB makes use of firewalls to protect our PNB C@shNet system from hackers and viruses.
- Corporate Group ID, User ID and Password
Each corporate user shall be authenticated via a Group ID, User ID and Password before being allowed access to the PNB C@shNet facility. Make sure that you don’t share this information to anyone.
In addition, multiple log-ins for the same User ID is not allowed.
- Session timeouts
If your session is left idle after a prescribed time of inactivity, the system will ask you to re-encode your password before you can resume your session.
- User authorization/transactional limits
Allows you to manage multiple employee access to accounts and define approval rules based on your internal policies for processing different transaction values for added security.
- Audit trail
All your transactions made by all your authorized User(s) are automatically logged in the facility. This allows you to monitor all activities and approved transactions made through PNB C@shNet.
Please click here to learn more about Security.
Back to Top
|
