Code of Conduct

The Philippine National Bank (“Bank”) recognizes that its commitment to provide excellent products and efficient service to its clientele can only be achieved through the continuous and unwavering support of a highly professionalized, well-trained and disciplined workforce. Discipline is therefore of paramount importance to achieve efficiency and effectiveness in the business and operations of the Bank.

This Code of Conduct (“Code”) is constituted to prescribe a moral code for PNB employees which would not only instill discipline among them but would yield higher productivity at the workplace and enhance and safeguard the corporate image of the Bank. While this Code defines the offenses as well as the corresponding disciplinary measures that may be imposed, its overall intent is more of prevention of the infraction rather than the administration of disciplinary measures.

Coverage

The provisions of this Code shall apply to all employees of the Philippine National Bank including its overseas branches/offices and PNB foreign and domestic subsidiaries. The term employees shall refer to officers and rank and file including probationary employees.

Standards of Conduct

1. HONESTY
   Honesty is an essential virtue. All employees are expected to be honest, truthful and upright in the performance of their work, in the handling of Bank funds and properties, and in their dealings with fellow employees, Bank clients or the public.
   The employees shall neither engage directly nor indirectly in any form of dishonesty or fraud nor conceal any acts nor facilitate or aid in the commission thereof.
2. PROPER CONDUCT AND BEHAVIOR
   The employees shall conduct themselves with proper decorum at all times within or outside Bank premises in order to protect the good name of the Bank as well as to merit and maintain the confidence not only of Bank clients or customers but also the public in general.
3. WORK RESPONSIBILITIES
   The employees shall do their assigned work with utmost efficiency and dedication to duty, and with the highest degree of excellence, professionalism and skill.
4. BANK PROPERTY
   The employees are expected to properly use, protect from damage or loss and conserve the properties/assets of the Bank.
   Employees are authorized to use Bank property/asset for official use only. The use of any Bank property for private purpose or personal benefit is proscribed/prohibited.
5. ATTENDANCE AND PUNCTUALITY
   The employees must be punctual and regular in their attendance. They are expected to report for work on time and perform their work responsibilities during working hours.
6. OFFICIAL ATTIRE/IDENTIFICATION CARD
   When reporting for work, all Bank employees must wear the prescribed office attire/uniform.
   For security and identification purposes, all employees are likewise required to wear their Bank issued identification cards within the Bank premises.
7. HEALTH AND SAFETY
   The employees are responsible for the promotion of proper housekeeping, cleanliness and safety not only within their work area but within Bank premises.
8. SECURITY BREACH
   Employees are expected to preserve the confidentiality and integrity of information and strictly observe the policies on information security.
9. DISCLOSURE OF CONFLICT OF INTEREST
   Every employee is obligated to declare and divulge in writing to the Bank his participation, whether direct or indirect in any endeavor which may constitute an actual or potential conflict of interest with that of the Bank and its subsidiaries or affiliates.

Jurisdiction

The designated Disciplinary Authority exercises jurisdiction over the following personnel:

1. Employees of PNB and its domestic branches;
2. Employees of PNB Head Office (Philippines) assigned to PNB overseas branches/offices and foreign subsidiaries; and
3. Employees:
   1. locally hired by PNB overseas branches/offices/foreign subsidiaries; and
   2. of domestic subsidiaries.

Code of Ethics

All personnel involved in lending must exercise caution in dealing with customers due to the high level of public contact and opportunity for conflict of interest. All personnel involved in lending (staff and officers) are, therefore, enjoined to conform to this Code of Ethics.

I. CUSTOMER SATISFACTION:

1. The Account Officer must adhere to the Customer Satisfaction Program (CSP) of the Bank in order to make banking with PNB a delightful experience for our customers. Through the CSP, customers are given back what they rightfully deserve in terms of quality and friendly service in return for their trust and loyalty in banking with PNB.
2. The Account Officer must know the importance of the basics of salesmanship and service to make every point-of-purchase contact or “moment of truth” a pleasant experience for our customers so they will come back and do more business with us and not shift to the next door competitor.
3. The Account Officer is expected to maintain a creative and positive attitude in order to develop a harmonious relationship with customers and at the same time promote the Bank’s services. He should give individual attention to each customer’s credit needs.
4. The Account Officer should be alert in determining whether or not a customer may be able to use additional credit. If a customer is unable to qualify for the credit requested, then the Account Officer should suggest reasonable alternatives or advise the customer of changes necessary to qualify for credit. At all times, the Account Officer must avoid acting as a financial counselor to the customer.

II. CUSTOMER INFORMATION:

Circumstances regarding a customer’s account must be kept in strict confidence and never be discussed outside of PNB.

III. CUSTOMER RELATIONS:

Dealings with PNB customers must remain professional and at “arms length” basis. The following situations must be avoided:

1. Personal trading or investing in a customer’s business.
2. Working for a customer on any basis.
3. Borrowing from a customer.
4. Accepting gifts or entertainment of other than nominal value or other than strictly an
advertising nature, e.g., pencils, pens, calendars with promotional message.
5. Purchasing merchandise or services from a customer at a discount.