Forbes ranked PNB 2nd in the Philippine list of World’s Best Banks in 2023

From left to right: PNB President Florido P. Casuela and PNB Marketing Group Head Senior Vice President Jennifer Y. Ng

Philippine National Bank (PSE: PNB) ranked second in the Philippines in Forbes’ list of World’s Best Banks for 2023. The ranking was based on a worldwide survey of 48,000 banking customers in 32 countries as highlighted in Forbes’ story, “Meet the World’s Best Banks 2023”.

In the global magazine giant’s ranking, PNB was among the 415 leading and best banks to appear. With its market research partner, Statista, Forbes gathered the rankings based on surveys where customers rated their current and former banks on overall satisfaction and recommendation, and evaluated them in five key areas – trust, terms and conditions, digital services, customer services, and financial advice.

“It is our great pride to be hailed by the prestigious Forbes as one of the best banks in our country. This is a testament to PNB’s continuous dedication to service excellence,” said PNB President Florido P. Casuela. “We are humbled by this recognition. This further motivates us to continue providing our clients with world-class service in every step of their banking journey with PNB – in all stages of their lives.”

According to Forbes, “Trust was the most important factor that contributed to the success of banks globally. Banks need more than great rates to attract corporate and individual customers. They must also offer quick, multi-channel service – both online and in branches – and use that customer service to earn trust. That may be why some top performers on Forbes’ fifth annual list of the World’s Best Banks aren’t necessarily the biggest game in town.”

Forbes is an American business magazine that is published twice a week with a circulation of over 700 thousand readers around the globe. The magazine is famous for publishing lists and rankings including Forbes 400 and Forbes Global 2000.