1. What is ATMSAFE?

   
   ATMSafe is a non-life insurance product that replaces the lost money withdrawn from the ATM due to theft. Insurance premium is P12.00 and covers up to P50,000 for a period of 30-days from date of premium payment.

   ATMSafe replaces stolen cash via an ATM withdrawal. Initially, qualified incidents of robbery are:

   1. Forced withdrawal

      Maximum of three (3) incidents per year, limited by the daily withdrawable limit, whichever is less
      1st incident 100%
      2nd incident 50%
      3rd incident 25%

   2. Machine tampering

      Maximum of one (1) incident per year, limited to the daily withdrawable limit, whichever is less

2. How is robbery defined under the ATMSafe coverage?

   Robbery is the criminal assault of the cardholder, forced withdrawal, kidnapping with the intent of forcing a cardholder to conduct a transaction, “card trapping” and other mechanical non-violent schemes involving the Automated Teller Machine (ATM).

   Therefore, robbery of ATMSafe-covered PNB ATM cardholder or any of its authorized users, while conducting an ATM transaction which results in the loss of cash, personal and immediate injury, fraud or identity theft are covered.

   *Loss incidents that take place more than ten (10) minutes after the ATM transaction may be filed and evaluated, depending on the validity of the case or claim.

3. Are there other benefits of ATMSafe aside from replacement of cash lost?

   Comprehensive benefits:

   1. Accidental death benefit of P112,500 in the event an ATM cardholder dies as a result of the robbery.
   2. Hospital confinement of P2,250/day of confinement exceeding 3 days maximum of 30 days.
   3. Document replacement; reimburse actual cost of up to P11,250

   Additional benefits:

   1. Identity Theft Restoration – up to P112,500 to retain a specialist to assist cardholder correct the fraudulent use of his card
   2. Trauma & Emergency assistance – phone assistance, medical & legal referral, coordination of emergency fund transfer
   3. Quick processing of claims – assist in preparation and filing
   4. 24/7 Global coverage – covers ATM robbery committed outside the Philippines where PNB ATM card is accepted
4. Is there an age limit to the persons covered under ATMSafe?

   ATMSafe is a feature of a PNB ATM account and the insurance generally covers the money lost and not the individual or accountholder. Hence it will follow the same guidelines and regulations pertaining to an ATM account opening. Minimum age to open an ATM account is 18 years old.

5. What do I do when I no longer want to be covered by ATMSafe?

   For OTC enrollment, you may disenroll your ATMSafe coverage by submitting a duly signed formal letter of request to disenroll your account to your PNB branch of account. If there are paid premiums and 30-day coverage is not yet over, generally no refund will be granted.

   For ATM enrollment, your coverage will expire after the 30-day coverage period has lapsed.

6. After a robbery incident, what should I do?

   1. Report the incident by calling the PNB Customer Service hotline 573-8888 (available 24/7) and provide the necessary information.

      You will be required to:

      • Advise and ask for confirmation to temporarily block the card
      • Provide the accountholder’s name
      • If possible, provide the ATM card number or account number
      • State the date and time, place (ATM location) of robbery
      • State the amount of cash lost

      You should:

      • Safekeep the transaction receipt if it is in their possession.
      • Secure a Police Report and Affidavit of Loss of the ATM card.

   2. File for a claim, please contact the ATMSafe hotline during office hours (02) 353-3234 and available 24/7 are the nos. 0917-5257233 & 0928-5257233. You may also file a claim through your maintaining branch

7. How long does it take to process my claim?

   Under normal circumstances, it will take approximately 5 banking days to process a claim.

8. What if my account does not have enough balance to debit P12.00?

   For branch enrolled ATMSafe, debiting of the premium will be postponed for the next month (e.g. June – P12, not collected; July – P24 is up for collection) or until such time the account is funded. Account holder will only be given a maximum of 3 consecutive months of non-premium payment before the maintaining branch can automatically disenroll and discontinue his ATM Safe coverage

   For ATM enrollment, account will be checked for sufficient balance to be able to complete the process.

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