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PNB Japan’s Video Conference for Account Opening

Can’t visit PNB Japan to open your own Philippine-based deposit savings account? PNB Japan (Tokyo Branch and Nagoya Sub-branch) can help you open an account at any of our over 600 branches in the Philippines through video-conferencing.
Start saving for your future! Book an appointment now and open a PNB account from the comfort of your home!

How to avail

Just follow these three easy steps:

  1. Book an appointment for video conferencing at PNB Japan Video Conferencing (office365.com) and email a copy of your valid IDs* to openaccounttokyo@pnbtokyo.co.jp or openaccountnagoya@pnbtokyo.co.jp
    *Philippine passport, Japan Residence Card and My Number Card/Notification Card
  2. Join the meeting via Microsoft Teams on your scheduled date and time.
  3. Mail the accomplished account opening documents with initial deposit using PNB’s money envelope to PNB Tokyo or PNB Nagoya branch.

Frequently Asked Questions

Who is eligible to do KYC video conferencing for opening of a Philippine-based account?    
Filipino Nationals with active Philippine Passport who are residents of Japan.
How do I request for a video conference and what do I need to prepare?    
  1. Get an appointment for the video conference KYC through this link PNB Japan Video Conferencing (office365.com)
    You will be redirected to a page where you can select your preferred date and time.



  2. Check your email for the video conference invite via Microsoft Teams.
  3. Upon receipt of the video conference invite, send a copy of your Residence Card (front and back), My Number (front and back), and Passport via email to openacccounttokyo@pnbtokyo.co.jp or openaccountnagoya@pnbtokyo.co.jp
  4. Please have the following ready before the video conferencing: (1) Residence Card, (2) My Number, (3) Passport, (4) A4 size clean white paper, and (5) black pen.
What should I expect during the video conferencing?    
  1. The video conference will take 10 to 15 minutes to complete.
  2. It will be recorded for the whole duration.
  3. You will be asked about your personal data for the purpose of KYC.
  4. You will be requested to affix your signature on the clean white A4 paper.
  5. Selfie with your ID will be requested during the video conferencing.
What are the requirements for account opening?    
  • Identification documents – IDs must be original, valid and reflecting current address in Japan. (If not current address, residence certificate with My Number indicated and issued within 3 months is required.)

    1. My Number Card or Notice of My Number
    2. Passport
    3. Residence Card

  • Fees
    1. Remittance fee – JPY3,000 (JPY4,000 if combo account)
    2. Mailing fee – JPY610 (JPY520 if passbook or time deposit certificate only)
  • Initial Deposit – JPY10,000 (JPY100,000 if time deposit)
Where do I get the Account Opening kit?    
After the video conferencing, we will mail the Account Opening kit once you are eligible to open an account. Mail back to PNB Tokyo Branch or PNB Nagoya Sub-branch the accomplished forms together with the copy of required IDs and the initial deposit and processing fee.
How long will it take me to get my ATM, Passbook, Checkbook and/or certificate after opening an account?    
It will take two (2) months.
How much is the interest rate of your Deposit Savings Account?    
Applicable interest rates change according to market fluctuation and subject to change without notice any time. For the latest rates, please inquire over the counter or see our corporate website at: https://www.pnb.com.ph
Are my deposits insured?    
Deposits in any currencies and of any type are insured by the Philippine Deposit Insurance Corporation (PDIC) up to a maximum amount of PHP 500,000 per depositor.
Can I enroll my Philippine-based account on the PNB Digital App?    
The following may be enrolled on the PNB Digital App.

  • Regular Savings Account
  • Passbook Savings Account
  • Checking Account
  • SSS Pensioner’s Account
  • Joint OR Account
  • Time Deposit Account
  • PNB Credit Card
Can I use the PNB Digital app in Japan?    
Yes, provided your contact details are updated and your PNB debit account or credit card is active. Make sure that your internet connection is stable.
If I have inquiries or concerns about my account, where can I ask for assistance?    
You may contact your maintaining branch in the Philippines.

Note:
For account inquiries (withdrawal/deposit) and Digital Banking-related inquiries (enrollment, username, password, One Time PIN (OTP), online fund transfer, online purchase), please contact your maintaining PNB branch or PNB Customer Care at (632) 8573-8888 or customercare@pnb.com.ph
Where can I reach PNB Japan?    
PNB Tokyo
Address : Mita Kawasaki Building, 2/F, 2-11-15 Mita Minato-ku, Tokyo, 108-0073
Telephone : (03) 6858-5910
Free Dial: 0120-86-6382
Fax (24 hours): (03) 6858-5920
E-mail: customercare@pnbtokyo.co.jp
Softbank Mobile: 080-3724-4544

PNB Nagoya
Address : PNB Nagoya Sub-Branch 7th Floor Nishiki 324 Building 3-24-24 Nishiki, Naka-ku, Nagoya-shi
Telephone : (052) 968-1800
Free Dial: 0120-143-633
Fax (24 hours): (052) 968-1900
E-mail: pnbnagoya@pnbtokyo.co.jp
Softbank Mobile: 080-3601-6240

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